Get in contact with us


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Frequently Asked Questions (FAQ)

+ - Where and how can I purchase the product in my country?

As a manufacturer, we only work with resellers. So, if you are not an end customer, you are welcome to buy from us. In some countries we have distributors who can support you locally. If you are an end customer, we would be happy to recommend partners in your area who can provide you with the best possible support. Please contact us via our contact form or

+ - What are the delivery terms to my country?

We work all over the world. We can either send your goods with known carriers or have them ready for collection. Of course, we provide the necessary export accompanying documents for non-EU countries.

+ - Where can I find the manual?

You can find the instructions on each product page under product details in the Downloads area.

+ - How can I get help if I have a problem with an EXACT solutions product?

We are always there for our customers. In person and / or through our distributors. If you have an acute problem we will accompany you after business hours. Service never stops with us. Please contact us via our contact form, or +49 2204 9485 30.

+ - Does EXACT solutions assist with the installation of the ordered products?

If needed, of course! We are always keen to support our customer the best way possible.